Casa L.A.

CUTIE STAYS, COZY DAYS

Welcome to your cozy stay! ๐Ÿ’›

Please take a few minutes to review our guest guide, house rules, and important policies.

๐Ÿ”‘ Check-in & Self Check-in โŒ„

Self Check-in

Guests may check in at the agreed check-in time. Please proceed to the designated mailbox where the keys will be placed.

  1. Proceed to the designated mailbox.
  2. Retrieve the keys from the mailbox using the provided instructions.
  3. Keep the keys safe throughout your stay.
  4. Once payment is fully settled on check-in day, the Wi-Fi details and lockbox/key information will be provided.
๐Ÿ” Important: Lost keys may be subject to a replacement fee.
๐Ÿ“‹ House Rules โŒ„
  • ๐Ÿšญ No smoking or vaping indoors. Smoking and vaping are not permitted inside the unit.
  • ๐Ÿ”‡ Respect quiet hours. Please keep noise at a considerate level, especially during nighttime.
  • ๐ŸŽ‰ No parties or events. The unit is intended for peaceful stays only.
  • ๐Ÿ‘ฅ Registered guests only. Please do not bring unregistered overnight guests without prior approval.
  • ๐Ÿงน Keep the unit reasonably clean. Please clean up after yourself and dispose of trash properly.
  • ๐Ÿ  Take care of the unit and its contents. Report accidental damage as soon as possible.
  • ๐Ÿณ Use appliances properly. Turn off appliances when they are not in use.
  • ๐Ÿ”‘ Keep the keys safe. Return them to the designated mailbox upon checkout.
  • ๐Ÿพ Pets are not allowed unless specifically approved in advance.
These rules are intended to keep Casa L.A. comfortable, safe, and enjoyable for everyone. Thank you for helping us maintain the space. ๐Ÿ’›
โŒ Cancellation Policy โŒ„

Reservation Fee (applies for Direct Booking only)

To secure your preferred dates, a 50% reservation fee based on the total booking amount is required upon confirmation. Your reservation is considered confirmed only once the reservation fee has been received.

Cancellation Terms

  • More than 7 days before check-in: Cancellation is allowed, subject to the applicable refund terms agreed upon at the time of booking.
  • Within 7 days before check-in: The 50% reservation fee is non-refundable.
  • Less than 7 days before check-in or no-show: No refund will be provided, including the reservation fee and any other payments already made.
  • Changing booking dates: Once the booking falls within the 7-day non-refundable period, changing the booking dates may be treated as a cancellation and rebooking, subject to availability and Casa L.A.'s approval.
โš ๏ธ Important Reminder

By paying the reservation fee, the guest acknowledges and agrees to these cancellation terms. We recommend confirming your travel dates before making the reservation.
For emergencies or special circumstances, Casa L.A. may consider requests on a case-by-case basis, but approval is not guaranteed.
๐Ÿ’ฐ Damage, Cleaning & Replacement Fees โŒ„

We understand that accidents can happen. However, guests may be charged for damage, excessive cleaning, lost items, or additional services required because of their stay.

๐Ÿšญ Smoking/Vaping or Strong Persistent Odor Severe odor requires professional/deep clean: โ‚ฑ2,000.
๐Ÿงน Excessive Cleaning Fee may apply based on condition (starts at โ‚ฑ1,000)
๐Ÿ›๏ธ Severe Stains / Damage Linens Stains requires special treatment: โ‚ฑ300 - โ‚ฑ500 per item.
Permanent or severe stains that cannot be removed: replacement cost of the affected item.
Damage to mattresses, curtains or other linens: repair or replacement cost, depending on the extent of damage.
๐Ÿ”‘ Lost Keys Replacement fee may apply: โ‚ฑ500
If a lost key or damaged unit key requires lock replacement, locksmith service or building managements fees, the actual cost incurred may be charged to the guest.
๐Ÿช‘ Damaged or Lost Items Replacement or repair cost may apply
Fees may vary depending on the actual cost of cleaning, repair, replacement, or additional services required.
โœจ Amenities & Facilities โŒ„

๐Ÿ“บ Entertainment

Enjoy the TV and available games during your stay. Please handle all equipment and game pieces with care.

๐Ÿ“ถ Wi-Fi

Wi-Fi details will be provided after payment is fully settled on check-in day.

๐ŸŠ Pool

Pool access is subject to the property's current rules and operating schedule.

  • Regular days: โ‚ฑ150 per head
  • Holidays: โ‚ฑ300 per head

Please follow all posted facility guidelines. Pool availability and access are subject to the property's rules.

๐ŸŽฎ Game Room

A game room is also available for guests. Fees may apply depending on the property's current rates and policies.

Game room availability and access are subject to the property's rules and operating schedule.

Tip: Condo facility rules may change. Please follow the latest instructions provided by building administration.
๐Ÿšช Check-out โŒ„

Before leaving

  • Turn off lights, air-conditioning, TV, and other appliances.
  • Dispose of trash properly.
  • Check drawers, cabinets, bathroom, and other areas for personal belongings.
  • Leave the unit reasonably tidy.
  • Return the keys to the same designated mailbox.
๐Ÿ’› Thank you!
We appreciate you taking care of Casa L.A. and hope to welcome you back soon.
๐Ÿ“ž Need Help? โŒ„

If you need assistance during your stay, please contact your host through your booking conversation or the contact details provided to you.

๐Ÿšจ Emergency: For immediate emergencies, contact the appropriate local emergency service first, then notify your host when safe to do so.

๐Ÿ’› Guest Acknowledgment

By staying at Casa L.A., you agree to follow the house rules and applicable booking policies.