We understand that accidents can happen.
However, guests may be charged for damage,
excessive cleaning, lost items, or additional
services required because of their stay.
๐ญ Smoking/Vaping or Strong Persistent Odor
Severe odor requires professional/deep clean: โฑ2,000.
๐งน Excessive Cleaning
Fee may apply based on condition (starts at โฑ1,000)
๐๏ธ Severe Stains / Damage Linens
Stains requires special treatment: โฑ300 - โฑ500 per item.
Permanent or severe stains that cannot be removed: replacement cost of the affected item.
Damage to mattresses, curtains or other linens: repair or replacement cost, depending on the extent of damage.
๐ Lost Keys
Replacement fee may apply: โฑ500
If a lost key or damaged unit key requires lock replacement, locksmith service or building managements fees,
the actual cost incurred may be charged to the guest.
๐ช Damaged or Lost Items
Replacement or repair cost may apply
Fees may vary depending on the actual cost of
cleaning, repair, replacement, or additional
services required.